This a part of the Vietnam
travel package begins while you go by way of immigration
at your arrival airport and meet one among our members
of staff.
Arriving in Vietnam,
Laos, Cambodia, Thailand or Myanmar
Wherever you travel to
Vietnam or enter one other Indochina country, you may be
met on the airport and pushed to your hotel. All
transfers are included in your tour value unless you've
got requested otherwise. The car might be new, or nearly
new, and come with an experienced, safe driver and a
guide who speaks your language.
You may be helped along
with your luggage, and with your check-in if necessary.
In Laos and Cambodia, we
use extremely competent agents who work to our
specification.
Entering Vietnam
Once you enter Vietnamese
territory, you may be in direct contact along with your
personal tour operator. There can be a 'Welcome' pack in
your room with up-to-the-minute Vietnam information,
with a Welcome dinner in the night in prospect. We often
leave the remainder of the day free for you to calm down
and acclimatize.
Throughout your tour
We do not trouble with
Vietnam tour escorts because we consider them an
unnecessary expen se. If you happen how’ve requested a
totally escorted tour, we use native guides in every
area. Whenever you disembark from an aeroplane, boat or
prepare, somebody will likely be there to fulfill you.
Though unexpected hitches are a very uncommon
prevalence, we give you each office and mobile cell
phone numbers. One phone name will remedy a problem
inside minutes.
Your guide and driver are
at your disposal. If you happen to want to digress from
your itinerary, it’s up to you. If it means changing
arrangements for hotels, flights or
No matter, all you need
to do is tell us. If there's any cost involved, we'll
let you know the way a lot very quickly.
The same applies if
you're not pleased about something. This is unlikely,
because your private tour operator will likely be in
regular contact with your guides to
Make certain every thing
is operating smoothly.
Your tour operator is at
all times at your service for suggestions,
recommendation, information, help with bookings, and
whatever else you might need, 24hrs a day, 7 days a
week.
When in Hanoi
Our head office is close
to Hanoi's Old Quarter, inside simple reach of your
hotel. We’re all the time pleased to welcome visitors,
so please be happy to visit in the event you wish. We at
all times like to satisfy our customers
 in particular
person so, if circumstances allow, we’ll invite you to
dinner or for a drink together with your tour operator
and/or certainly one of our senior staff members.
After your tour
We love suggestions,
partly as a result of it are nearly all the time
constructive, and makes us completely satisfied, but
principally because it identifies attainable
enhancements that we might make.
Our standard apply is to
send you a straightforward questionnaire asking for your
opinions about your experience. It'll normally arrive
just a few days after you have returned home and have
had time to organize your recollections. You do not need
to spend so much of time on it - what we’re looking for
on the things that stand out, and the way we may do
better.
As soon as your feedback
arrives in our office, it’s copied to all our tour
operators. On the finish of every week, now we have a
meeting the place we focus on your views and
suggestions. If this result in changes to our existing
observe, we’ll let you recognize what we have done. |
