Customer policy with Gia Linh Travel

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Gia Linh Journey's Customer Service Policy

We always stick with our promises!

We assure:

Up-to-date, unbiased info and recommendation

The details about Vietnam journey that we provide can be as up-to-date, correct and objective as we will make it. Although we are very pleased with our nation, we're additionally honest. If something is not pretty much as good as it should be, we'll let you know - we don't want you to be disappointed. In order for you very particular info, we'll try to discover it for you.

Shut contact and fast response

From the first time you contact Gia Linh Journey till your arrival in Vietnam, we'll be available each day to offer info or respond to your queries.

Our normal observes is to reply within a day. If it is a sophisticated matter, we'll respond instantly to inform you how long it's going to take. Throughout your stay in Vietnam, you'll contact our head workplace in Hanoi from early to late, Monday to Friday.

We'll additionally give you a 24hr mobile 'telephone contact number in case something unforeseen crops up.

Your personal private tour operator

As soon as we've made contact, we'll allocate you a 24hr, seven day personal tour operator. She or he will work with you to design your itinerary and make the necessary preparations, conserving you fully informed in any respect stages. From your arrival in Vietnam to the time you leave, your tour operator will monitor what is going on and re-examine preparations prematurely to make sure that each ingredient in your vacation runs smoothly and effortlessly.

First-price guides

If you'd like somebody to escort you during some, or all, of your visit, we'll provide you with a high-quality guide. We use only friendly, skilled Vietnamese and ethnic minority women and men with loads of expertise, choosing them rigorously to go well with the itinerary and, most significantly, you! We often use professional local guides as a result of they have an in-depth knowledge of the world, however if you want, you'll be able to have a normal information to accompany you throughout your tour.

Whether they are general or specialist, the quality of our guides will probably be good. Every shall be highly accountable, fluent in your language, and expert in 'decoding' the heritage and life of Vietnam in an attention-grabbing and thought-frightening way. We don't employ 'walking information books'!

Fair prices with no hidden extras

We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit, and never exceeds 20%. This applies to the agreed itinerary only - if you require help with, for example, a dinner reservation or arranging a ticket for an occasion at the Opera Home, we won't add something extra to the worth quoted by the restaurant or box office.

If you happen to ask us to make resort or flight bookings only, the costs we quote will at all times be aggressive and absolutely inclusive of all taxes and service - no hidden 'extras'. If you wish to go to workshops or business outlets, there will probably be no obligation or pressure for you to purchase anything - we do not make deals to obtain commission.

The money you pay shall be secure

As a fully licensed international tour company, we deposit and preserve a money 'bond' in a safe account in the principle state bank of Vietnam. Our 'bond' account can only be used to reimburse Gia Linh Journey customers - any withdrawal should be authorized by the Vietnam National Administration of Tourism.

Under the terms of our license, we're obliged to reimburse you if we fail to comply with any factor of a settlement between yourself and Gia Linh Travel. The amount of the bond is linked to our annual turnover so, if we are unable to offer part of an itinerary or stop buying and selling, your cash is absolutely protected.

Compensation if we get it wrong

If Gia Linh Journey, or a third party contracted to us, fails to deliver a part of the agreed contract, we'll reimburse you and, if needed, seek redress from our contractor later. Failures that were the results of circumstances past our control, resembling cancellation or postponement resulting from government action or policy, conflict, civil unrest or natural disasters, are excluded.