About Us

Meet our people

Welcome to Gia Linh Travel, your personal travel agency in Vietnam. We can help make your vacation to Vietnam, Laos and Cambodia a memorable and hassle free experience. Our services include: themed and custom-made tours, ticket booking, and hotel recommendations. We offer professional and careful handling of all kinds of groups within Vietnam and Indochina with competitive prices. Email us with details of your travel plans or complete our enquiry form and expect a detailed response within 20-24 hours.

Founded in Hanoi in 2001, today, we operate in a network of the most important tourist centers in the country. Gia Linh Travel is well known in international markets for its quality and good service.

Booking Condition

The contract will consist of an agreed itinerary and your acknowledgement of acceptance of those reserving conditions. The contract between us becomes binding on the level at which you situation instructions to us to go forward with making reservations for the agreed itinerary, and pay the deposit.

Bonding arrangements

As a licensed international tour operator, we're legally certain to keep up a considerable bond in a holding account to your protection. This will likely be used to compensate you in the occasion of business failure or our failure to carry out any or the entire phrases of the contract, subject to the situations that follow. We've got listed our full registration, license and bond details on our site at "About us". It's a simple matter to request confirmation of a company’s legitimacy from VNAT (Vietnam National Administration of Tourism). Its contact particulars are:

Gia Linh Journey's Customer Service Policy

We always stick with our promises!

We assure:

Up-to-date, unbiased info and recommendation

The details about Vietnam journey that we provide can be as up-to-date, correct and objective as we will make it. Although we are very pleased with our nation, we're additionally honest. If something is not pretty much as good as it should be, we'll let you know - we don't want you to be disappointed. In order for you very particular info, we'll try to discover it for you.

Complaints procedure

Since we opened for business in 2007, we haven't wanted to make use of this procedure.

Our goal is 100% customer satisfaction, however we don't declare to be perfect. We hope you won’t have any complaints once you travel with Gia Linh Travel, however something should go unsuitable, this is how we might cope with it.

First of all, you could notify us of the character of your complaint immediately or as quickly as doable to offer us time to rectify the situation.

Concerned about your privacy?

We are! Right here’s what we do to guard it.  

Your e mail deal with or some other data you give us is used just for correspondence relating to your vacation or tour - Gia Linh Journey does not hire, trade, or promote the private information you provide beneath any circumstances. 

Aside from compliance with the requirement of regulation enforcement and immigration companies in accordance with Vietnamese and international law, and information necessary for sub-contractors to fulfill their tasks, nothing you inform us will ever be disclosed or made available to any third social gathering without your keen permission. 

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